Refund Policy

Your purchase of filmoru.com products and service shall be regulated by this Refund Policy.

PLEASE READ IT CAREFULLY BEFORE PLACING YOUR ORDER AS IT DETER MINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.

General Terms:

In case you have technical issues with the products bought on filmoru.com, which cannot be fixed by software development company, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to https://filmoru.com/contact-us/.

Refund Conditions

Subject to this Refund Policy, you may be eligible to receive a full refund within 30 days(Subscription plan less than 30 days, refund within 7 days) following the day of your purchase provided your reasons don’t contradict with the Refund Policy conditions outlined below.

  • No refund will be issued after 30 days(Subscription plan less than 30 days, after 7 days) have elapsed since the purchase date.
  • Your refund may be issued only once. If you buy another subscription at a later time, it will not be subject to the same refund request.
  • No refund will be issued in case a user refuses to re-install or re-link Software in the event of the performed upgrade of the operating system on the target device.

No refund can be issued to a user in case the reasons for a refund are completely beyond product development company control. They include, but are not limited to:

  • No refund will be issued in case a user’s target device is not in compliance with the Products Compatibility Policy. For Example,The following operating systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada. Please read more about our Compatibility Policy.
  • No refund will be issued in case the target device has lost connection with product service subscription due to the absence of Internet access, factory reset or update to the latest operating system version.
  • A target device is not owned by a user or a user does not receive a consent of a target device owner to install the Bought Software, or has forgotten the password to unlock it;
  • A target device does not have Internet access (no money left on the target device account, temporary service interruption, roaming-related problem, etc.);
  • A user intended to use Software(Only allow a single device) on more than one target device after purchasing one subscription plan;
  • Personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
  • Software was unlinked or damaged by anti-virus software, target device’s owner or other services;
Refund Procedure

You are required to send your refund request through this Email: service@fimoru.com. We do not accept refund requests made in other possible ways. The refund decision shall be made within seven business days.

CHARGEBACK RELATED

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us. Account’s reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s).Charges for the service(s) which use our credit card payment processor will be identified on your credit card statement. Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Provider, and disputes that require accounting or legal services shall be covered by you.

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